Terms of Service

1. Acceptance of Terms

By accessing or using our AI chatbot services, you agree to be bound by these Terms. If you do not agree with any part of the Terms, please do not use the service.

2. Description of Service

Zainify offers a SAAS-based AI chatbot platform that allows businesses to integrate intelligent conversational agents for customer support, FAQs, task automation, and more. Our features may evolve with time based on feedback and advancements.

3. User Responsibilities

As a user of our chatbot services, you agree to:

• Provide accurate and up-to-date registration and billing information
• Keep your login credentials secure and confidential
• Use the chatbot services for lawful and authorized purposes only
• Not attempt to reverse-engineer, clone, or misuse the chatbot service

4. Account Termination

We reserve the right to suspend or terminate your access to the services at any time, without prior notice, especially in cases of violation of these Terms or misuse of the platform.

5. Intellectual Property

All content, AI models, source code, and trademarks related to the Zainify chatbot platform remain the intellectual property of Zainify and its authorized partners. You may not reproduce or distribute any part of the service without permission.

6. Payments and Refunds

6.1 Subscription Fees

Some features of the chatbot platform require a paid subscription. You agree to pay all applicable charges as per the selected plan listed on our pricing page.

6.2 Refund Policy

We offer refunds only in cases where the service is non-functional for you due to technical issues on our end, and our support team is unable to resolve it within 7 days of your complaint.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages, including but not limited to loss of data, revenue, or business interruption arising from the use of our chatbot services.

8. Changes to Terms

We may update these Terms at any time. When changes are made, we will revise the updated date at the top of this page and notify users where required. Continued use of the service indicates your acceptance of the revised Terms.

9. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Pakistan, without regard to conflict of law principles.

10. Contact Us

If you have any questions about these Terms, please contact us at legal@zainify.com.