Zainify

Privacy Policy

Effective Date: June 8, 2025

At Zainify, your privacy is our top priority. We are committed to maintaining transparency and protecting your personal data in compliance with Meta’s WhatsApp Business Platform policies. This Privacy Policy explains how we collect, use, and protect your information when you use our WhatsApp-integrated services and chatbot solutions.

1. Information We Collect

We collect limited information necessary to deliver our WhatsApp-based services effectively. This may include:

Business name, contact number, and email address
WhatsApp Business Account (WABA) information
Conversation data exchanged through WhatsApp API
Technical logs (device info, IP, timestamps) for security and performance monitoring

2. How We Use Your Data

We use your data only for purposes allowed under WhatsApp’s Business Terms and Meta’s Privacy Policy:

To provide WhatsApp automation and chatbot services to our clients
To send and receive messages on behalf of authorized clients
To enable secure onboarding of WhatsApp Business Accounts
To provide customer support and resolve technical issues
To improve the reliability and performance of our platform

We do not sell, rent, or share any WhatsApp message content or client data with third parties except where required by law or to operate the WhatsApp Business API in compliance with Meta’s platform policies.

3. Consent & Communication

We only send WhatsApp messages to end users who have provided explicit consent or initiated communication with our clients. All communication is handled in accordance with Meta’s messaging and opt-in rules.

4. Data Storage and Security

We use secure cloud environments and encrypted communication (HTTPS/TLS) to protect your data. WhatsApp message data is stored temporarily for delivery and synchronization, after which it is automatically deleted unless retention is required by law.

Access to all business and message data is restricted to authorized staff under strict confidentiality agreements.

5. Third-Party Services

Our services rely on Meta’s official WhatsApp Business Platform. When you use Zainify, you are also subject to:

6. Your Rights & Choices

You have full control over your data. You may:

Request access to your personal or business information
Request deletion of your account and associated data
Withdraw consent for WhatsApp communications at any time

7. Policy for Tech Provider Clients

If you use Zainify as a Tech Provider client to connect your own WhatsApp Business Account:

You confirm that your customers have consented to receive WhatsApp messages
You agree not to use the platform for spam, unsolicited promotions, or illegal content
We may suspend or terminate access in case of Meta policy violations

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in Meta policies, technology, or our internal processes. The updated version will always be available on this page.

9. Contact Us

If you have any privacy-related concerns or data requests, please contact us:

Email: info@zainify.com
Website: https://thezainify.com/contact
Phone: +92 330 0343043

By using Zainify’s services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as outlined above, in compliance with WhatsApp’s and Meta’s business messaging rules.